Helpdesk

Please select the subject below and click for more information.

Ring Sizing

The ability to resize a ring is dependent on the shape of the ring, stones and settings. In the event that we cannot size a particular ring, we are confident that we can either order the ring in a suitable size or help you find a similar ring.

Links & Batteries

If you buy your watch in store we will be happy to remove links while you wait. If you have purchased online and would like the links removed we recommend measuring your wrist with a piece of string that can be measured against a ruler. It is advised to add 2 centimeters to try and prevent the watch being too tight.

Please fill in the 'Notes' section in the payment process with this measurement in centimeters or inches. We cannot be held responsible if upon arrival the watch isn't the correct size. If you need extra links these can be obtained at an additional cost.

If your watch stops please let us know. If you can call into our store we will check the life of the battery. Please note that if we change the battery your watch will not be guaranteed to be water resistant.

Delivery Schedule

If your order is placed before 11.00am we will endeavor to dispatch this by 1.00pm the same day. The dispatch time will be longer on items needing adjustment or engraving and for deliveries to countries outside the UK. Please note that orders placed after 11.00am on Saturdays or on Sundays will be despatched by 1.00pm on Monday. We will notify you by e-mail of our expected dispatch date.

For Next Day UK delivery the item must be purchased before 11:00am to be guaranteed the Next Day (Monday – Friday, excluding bank holidays).

If the item which you have ordered is out of stock, we will contact you to notify you of this and our expected dispatch date. You will then have the option to cancel your order if you do not wish to wait and we will issue you with a full refund.

You must inform us immediately following 1.00pm on the day of your expected delivery if your purchase has been lost or damaged in transit so that we can rectify the problem for you as quickly and efficiently as possible. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delivery Charges

  • Free Next day delivery on all UK orders over £100.
  • For all UK orders under £100 there is a charge of £5.00 for Next Day delivery.
  • Delivery to the Republic of Ireland is £10.00.
  • Delivery to all other EU countries is £15.00.
  • Please contact us for delivery charges to non-EU countries.

Shipping and Handling

Before dispatch, all of our items are checked by two members of staff. The first staff member who picks the item performs an initial inspection of the item, which is then passed onto the distribution department where it is checked again.

All items for delivery within the UK will be sent by Royal Mail Special Delivery – Next Day, which is fully traceable. The parcel must be signed for upon receipt.

Items being sent outside the UK are sent by Royal Mail International Signed For. These are traceable up to the point of departure from the UK and must also be signed for upon receipt. You will receive your international parcel within 3-7 working days.

Postage via these methods will ensure your peace of mind and confidence that your purchase will arrive promptly and safely.