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| About Us This web site is owned and operated by Shannons Jewellers Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Shannons Jewellers Limited 2-4 Market Square North, Lisburn, Co Antrim, BT28 1XB United Kingdom Phone: 028 9266 4866 Fax: 028 9266 6566 Email: online [at] shannonsjewellers [dot] co [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for some of your details so that we can process your order. Once we have received your order, we may need to contact you to confirm details of your order or to advise you of your expected delivery date. We will then send you a confirmation of your order and once your order is ready to be dispatched we will issue an invoice. A binding contract is formed when you have received an e-mail from us confirming that your order has been accepted. We accept Visa, MasterCard, Maestro, Switch, Solo and Visa Electron through PayPal.        If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us and we will correct the mistake. |
| Shipping And Handling Before dispatch, all of our items are checked by two members of staff. The first staff member who picks the item performs an initial inspection of the item which is then passed onto the distribution department where it is checked again. A hand signed delivery note is then sent to you with the item. All items will be sent by Royal Mail Special Delivery – Next Day, which is fully traceable and the parcel will have to be signed for on receipt, except for items being sent outside the UK which are sent by Royal Mail International Signed For, these are traceable up to the point of departure from the UK and also have to be signed for on receipt. You will receive your international parcel within 2-5 days. By posting these ways, we are giving you peace of mind that your purchase will arrive to you promptly and safely. |
| Delivery Schedule We will endeavour to dispatch your order within 7-10 working days from confirmation of your order. The dispatch time will be longer on items needing adjustment or engraving. We will notify you by e-mail of our expected dispatch date. If the item which you have ordered is out of stock, we will contact you to notify you of this and our expected dispatch date. You will then have the option to cancel your order if you do not wish to wait and we will issue you with a full refund. You must inform us within two working days if your purchase has been lost or damaged in transit so that we can rectify the problem for you as quickly and efficiently as possible. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. We will only post to the United Kingdom and Ireland, please contact us if you would like us to post to another country. |
| Delivery Charges Free UK delivery on all orders. Delivery to EU countries (except United Kingdom) is £10.00. |
| Out of Stock Items If your item is not in stock, we will order it for you. You will be e-mailed with the option to cancel your order if you do not wish to wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free. |
| Credit Card Security Payment is by Credit or Debit Card using the industry standard PayPal system. You do NOT have to have a PayPal account to purchase from Shannon's Jewellers, you can securely enter your card details directly into the PayPal system with confidence. Your card details are held securely by PayPal and at no time are they transmitted to us or any other third party other than to fulfil the transaction with your bank. Full details of how PayPal works, it's Privacy Policy and advice on safely using your cards on-line can be found on the PayPal web site at www.paypal.co.uk |
| Guarantee All of our watches come with a minimum of 24 month manufacturer’s guarantee. |
| Reaching Us If you need to contact us, please e-mail us using the link on the store page, or alternatively use the contact details below. Write: 2-4 Market Square North Lisburn Co Antrim BT28 1XB United Kingdom Phone: 028 9266 4866 Fax: 028 9266 6566 EMail: online [at] shannonsjewellers [dot] co [dot] uk |
| Privacy Policy Shannons Jewellers Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the ‘EU Distance Selling Directive’ We want you to enjoy the Shannon Experience in purchasing your watch, but understand that there may be an occasion for you to return the item. We will accept returns on orders within 30 days of dispatch for a refund, exchange or credit note. If you are returning an order by post, you must inform us by telephone or e-mail that you wish to do so, making sure you quote your order number. Items must be returned to us in brand new condition in their box with all relevant tags, certificates, instruction manuals and guarantees. Returns must be brought directly to the store or posted to the address detailed in the ‘about us’ section of the terms and conditions via traceable courier, e.g. Royal Mail or UPS. Postage charges must be pre-paid and fully insured for the full value of the items. Collect shipping will be refused. In case of loss or damages, you, the customer is liable. You must return the item(s) so that we receive them within 7 days. Your refund or credit note will be paid to you within 30 days. Do not remove links from the bracelet strap on your watch. • All items must be returned with original packaging, tags, protective tape intact, manuals, guarantees and certificates. • All items must be in brand new condition, not worn. You will be notified at the time of purchase, if your order is a special order item and the above policy may not apply – in which case the sale will be final and no exchange or credit note will be issued. Any goods returned must be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
